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Team 1 / Judith - Rosenda / Team
Grace Barrel Review of Team 3 / Cristina - Santos / Team 3 I had recently discovered this hidden gem and in the process saved time I very so much needed with a recent move me and my family had to do earlier this month, many thanks to Team 10's Angie & Elaina for their wonderful service's and hard working effort's. Why I'd even even say with a now confirmed certainty that they left our old town house in better shape than when we previously had decided to rent and move in, our kitchen and bathroom's have never looked so clean before! I HIGHLY recommend Team 10's Angie & Elaina for those in need of professionals who charge fair and get everything done within a short amount of time. Gone are the days of time crunching numbers to fit my own eviction into my already busy schedule!
Charlene
I really loved them. They did so much for me on very short notice. They were able to come early and when they got there my house was more of a disaster than they thought. I thought I had explained that better, but meh. The office called me and told me it would cost more, which was fine. Then they cleaned the heck out of my house. It was fantastic! On top of that, the ladies were SO SWEET. The swan towels on the bed were really just the icing on the cake. I would absolutely recommend them!
Bill Arthur
The workers were on time and the company communicates easily. They were thorough and efficient. Very satisfied.
Melani J.
I have been using Trustworthy Housecleaning for about 4 years. They come to my house every 2 weeks to clean my 3 bedroom ranch house. They have always been thorough, reliable and very detailed. I highly recommend them to anyone who wants a fast, reliable, good cleaning service. They are great at texting or calling with updates, they have been very flexible to move dates at the last minute when I have had a sick child or a last minute appointment. They have helped do a move-out cleaning for my rental property, and again- have been super flexible and on the spot when I've needed something. We live a bit out in the country, and they are still on time, and flexible when we need to change dates. Also- I always schedule them to clean the day I come home from a business trip, and they have been very flexible to adjust times based on my travel changes. In addition, on these days, my house is VERY MESSY beforehand because my husband works and we have 2 small boys. After Marisel's crew comes in, there is no evidence at all that a tornado hit my house while I was traveling. They make the place spotless. I love this crew, and I highly recommend. I have been using Trustworthy Housecleaning for about 4 years. They come to my house

every 2 weeks to clean my 3 bedroom ranch house. They have always

been thorough, reliable and very detailed. I highly recommend them

to anyone who wants a fast, reliable, good cleaning service.

They are great at texting or calling with updates, they have been

very flexible to move dates at the last minute when I have had a

sick child or a last minute appointment. They have helped do a

move-out cleaning for my rental property, and again- have been super

flexible and on the spot when I've needed something. We live a bit

out in the country, and they are still on time, and flexible when we

need to change dates.

Also- I always schedule them to clean the day I come home from a

business trip, and they have been very flexible to adjust times

based on my travel changes. In addition, on these days, my house is

VERY MESSY beforehand because my husband works and we have 2 small

boys. After Marisel's crew comes in, there is no evidence at all

that a tornado hit my house while I was traveling. They make the

place spotless.

I love this crew, and I highly recommend.
Andy S.
I have been a residential client of Trustworthy House Cleaning Service for over a year . I don't have any complaints about their service. They are very professional. They leave my house extremely clean. The manager (Marisel) is very responsible . She supervises the job on site very frequently to be sure that their cleaners are doing the service that their clients are expecting. I am a satisfied client. I have recommended this company to several friends and co-workers.They are now clients too of Trustworthy Cleaning.
Dw G.
Bought a rental in Austin, Texas, and boy was it a mess. Brought in Marisel and she was true her company name. I know I can trust her. Her housecleaning skills are top rate and she certainly runs one of the best maid services I have ever used. She is more than affordable she does the job well. For great housecleaning, best maid service, and affordable prices in Austin, she is the one for me. Bought a rental in Austin, Texas, and boy was it a mess. Brought in Marisel and she was true her company name. I know I can trust her. Her housecleaning skills are top rate and she certainly runs one of the best maid services I have ever used. She is more than affordable she does the job well. For great housecleaning, best maid service, and affordable prices in Austin, she is the one for me.
Robert Snider
HIGHLY RECOMMEND: I have been using Trustworthy for over 6 months. I have had several different cleaning teams service my house (I am on a once every 3-4 week reoccurring clean), and everyone that has come out have been awesome. They are thorough, fast, and pay high attention to detail. Prior to Trustworthy, I dabbled in several different companies. Most of which took their time to gouge your wallet while not producing great results. This could not be said for Trustworthy. I've never felt like they were milking the clock. Their employees come in and get to work and get the job done quickly and more effectively than the other companies I had worked with. HIGHLY RECOMMEND!
Greg M.
I can't think of a better possible cleaning service than this one. I'm a happy repeat customer because the ladies always arrive on time and do a professional, thorough job. The prices are affordable and the staff (both on the phone and the cleaners) are always courteous. If you're looking for a cleaning service in Austin, TX this is the company to hire!
Jamie H.
The ladies did an amazing job!! We needed a last minute cleaning for a party we were having and they were able to accommodate. My floors look especially sparkly! :) thank you so much!! I will be referring you all. :)
Kara B.
Marisel owns Trustworthy Cleaning-- an excellent housekeeping business. They are dependable, friendly and, of course, trustworthy. They provide a full range of housekeeping services. I have been using her services for at least 5 years and I'm very happy with them.
Steve J.
I have used trustworthy cleaning for many years, typically every other week. The price is very good and I feel comfortable with leaving the staff alone in the house and haven't had any major problems. I have cats and dogs in the house and their fur 'leavings' are always vacuumed and dusted away. I like that the company uses Eco friendly products and not loud smelling off brands. They do a great job of scrubbing away shower mold and soap residue. Note that it's best to schedule well in advance for Thursday/Friday cleanings because those are the company's busiest days. I've kept an early Tuesday morning schedule for a long time and the team is typically there before my husband or I leave.
Jim J.
Trustworthy has cleaned for me for over 3 yrs. The ladies Marisel sends
are prompt, polite, and hardworking. I was clear from the get go what I
needed and the ladies have always done what I asked.
Trisha M.
The first thing I wanted to start with was the Outstanding Customer Service that Trustworthy House Cleaning provides. It has been a long time since I had efficient, prompt and professional service from a cleaning service. From the initial phone call off-hours till completion. Marisel always answered my questions via phone, email or on the website. Thank you, I appreciate that.
My refrigerator, oven, floors. My toilet, tub, My walls, blinds, baseboards were clean and sparkling.
As a stay at home mom It is hard for me to keep up every day with the housework. Knowing I have help, I am a ease.
Thanks Trustworthy House Cleaning!

Dillon C.
I always choose Trustworthy House Cleaning to clean my home to get ready for the holidays and this year around is no exception. I am always really busy and I feel I have one less thing to worry about when Molly Maid comes. They include a very good cleaning without charging me extra for things like baseboards or window sills. Definately the best value.
Tina H.
Great job! I highly recommend Trustworthy Cleaning! They are always on time and very fast to do a perfect job! You can give specific instructions before the cleaning and they let you have a look at their job before leaving. They are very professional and so nice! Thank you!
Dia D.
These girls do a wonderful job when they clean my house! I've used them for over two years now and would not even consider switching to anyone else. They also get in and get out. They are super fast and clean VERY WELL. My house smells wonderful when they are done. My bathrooms are immaculate, kitchen looks like no one has ever cooked in it they get it so cleaned. I am 100% satisfied and would recommend them in a heartbeat!!
Yazmine S.
I enjoy the service and professionalism of Trustworthy House Cleaning company. I used them for my place and my mom's place. Marisel is always flexible in accommodating our dates. The maids are always nice and pleasant. They do a great job. Each maid has their own portable cleaning cart with all the materials and equipment for the cleaning. Looks very nice and super cool and chic! They come fully uniformed which is a plus. They use high quality Green Products for the cleaning. One thing I really like about them is that from time to time they reward you with extras or discounted cleanings. I enjoy the service and professionalism of Trustworthy House Cleaning company. I used them for my place and my mom's place. Marisel is always flexible in accommodating our dates. The maids are always nice and pleasant. They do a great job. Each maid has their own portable cleaning cart with all the materials and equipment for the cleaning. Looks very nice and super cool and chic! They come fully uniformed which is a plus.

They use high quality Green Products for the cleaning. One thing I really like about them is that from time to time they reward you with extras or discounted cleanings.
Lee r.
Hi .. I just wanted to thank Marisel and her stuff for making my life easier for the past 3 years. I totally trust and appreciate the ladies that keep my place spotless. I highly recommend this company. I don't agree with some people that complain over a poor job, it isn't my case. Please give them a chance and collaborate with them when doing the job. =) Hi .. I just wanted to thank Marisel and her stuff for making my life easier for the past 3 years. I totally trust and appreciate the ladies that keep my place spotless. I highly recommend this company. I don't agree with some people that complain over a poor job, it isn't my case. Please give them a chance and collaborate with them when doing the job. =)
T P.
Someone else had mentioned the use of chemicals. When I come home to a cleaned house, I want it to smell cleaned. A slight, not overpowering disinfected smells tells me that the job was done right. One time Trustworthy was booked up and I hired another "natural cleaning" place and my house just smelled awful from whatever hokey natural tree sap they were using. Marisel's girls do it right. Someone else had mentioned the use of chemicals. When I come home to a cleaned house, I want it to smell cleaned. A slight, not overpowering disinfected smells tells me that the job was done right. One time Trustworthy was booked up and I hired another "natural cleaning" place and my house just smelled awful from whatever hokey natural tree sap they were using. Marisel's girls do it right.
Dia D.
Trustworthy House Cleaning is also super flexible. I just text them to book last minute and will always respond promptly and books ASAP. Haha, I'm sure that there is an official way to do it but I just text her directly. Once or twice I forgot to leave a check and she was very understanding and stopped by herself to grab it, I felt awful and she is super sweet and understanding. Trustworthy House Cleaning is also super flexible. I just text them to book last minute and will always respond promptly and books ASAP. Haha, I'm sure that there is an official way to do it but I just text her directly. Once or twice I forgot to leave a check and she was very understanding and stopped by herself to grab it, I felt awful and she is super sweet and understanding.
Dia D.
These girls do a wonderful job when they clean my house! I've used them for over two years now and would not even consider switching to anyone else. They also get in and get out. They are super fast and clean VERY WELL. My house smells wonderful when they are done. My bathrooms are immaculate, kitchen looks like no one has ever cooked in it they get it so cleaned. I am 100% satisfied and would recommend them in a heartbeat!! These girls do a wonderful job when they clean my house! I've used them for over two years now and would not even consider switching to anyone else. They also get in and get out. They are super fast and clean VERY WELL. My house smells wonderful when they are done. My bathrooms are

immaculate, kitchen looks like no one has ever cooked in it they get it so cleaned. I am 100% satisfied and would recommend them in a heartbeat!!
Trustworthyhouse C.
I was recommended to Marisel and company by a friend a couple of months ago. I shot Marisel an e-mail not too long after, and they have done a great job cleaning our condo ever since. They are very punctual, and the cleaning they provide is very thorough. Also, on the few times that I happened to be home during a cleaning, everyone from Trustworthy was extremely polite and friendly. Excellent value and high quality of service here! I was recommended to Marisel and company by a friend a couple of months ago. I shot Marisel an e-mail not too long after, and they have done a great job cleaning our condo ever since. They are very punctual, and the cleaning they provide is very thorough. Also, on the few times that I happened to be home during a cleaning, everyone from Trustworthy was extremely polite and friendly. Excellent value and high quality of service here!
Scott G.
Great company! Had my house cleaned by them and they were very professional and well worth it. I definitely would recommend! Great company! Had my house cleaned by them and they were very professional and well worth it. I definitely would recommend!
I have been using this company's service for over four years and they have been consistently fast, reliable and thorough with each cleaning. Marisel is great to work with and responds to my last minute requests very well. She always finds a way to schedule me in.

We have also had this crew do a move out cleaning and we were very pleased with the service. The team is friendly and great at their jobs!
I was desperate when I got in touch with Marisel, who not only sent a staff of two women out as soon as she could, but she quoted me anymore then reasonable price. Because I'm so busy running my own business, I haven't the time to take care of my home as I normally would and Marisel really understood that and did all she could to make sure not only did I get my house cleaned quickly before 2 surprise guests came to stay over the weekend, but the staff worked so well. My house was cleaned very fast, efficiently, and it smells fabulous.

Marisel & her cleaning staff are definitely my pick for housekeeping service that I will retain weekly from here on out, and I would recommend them to anyone looking for very reasonably-priced and an amazing job of house cleaning completed in a short period of time-not to mention again, the owner Marisel found a way to get a cleaning team out to my place within a few hours after I first contacted Trustworthy. They're just awesome!
I do not like give low stars. I hired Trustworthy cleaning services because my house is for sale and I wanted it clean for the weekend showings. My daughter and I cleaned the house that morning for a showing so the house was pretty clean already.
The ladies came to clean on time, however did not have a working vacuum.   They borrowed my shop vacuum and left a stain on my beige carpet.  They dusted a fan and did not dust my dresser which was covered in dust from the fan.  I called and spoke to the owner.   She asked me about the checklist that I was supposed to receive.   I did not receive a checklist.   Also, I paid for a deep cleaning which was supposed to include the fans cleaned via the ladies using a ladder which they did not have.  I called,  texted,  and emailed to have the company fix the problems.   No response.  I will be looking for another cleaning company
"I've been with Marisel for a long time, probably since 2006. The girls show up on time, are fast, and clean thoroughly.

She is also super flexible. They have an online reservation system or as a long time customer, I just text her to book last minute and will always respond promptly and books ASAP.

What I'm liking best now is they have different levels of cleaning. A basic, deep clean, and an even deeper level, so I have some flexibility in what I need done.
"This cleaning business is well managed with excellent employees.  Their rates are highly competitive.  The Company name reflects well on how they do their business.  I could not recommend them any higher. "
I had a little trouble getting my appointment confirmed, but Marisel (owner) and team went out of their way to make it right. Her crew was very focused on making sure I was happy with the job, and they did great! I will be using this service for all needs going forward. I was very impressed with their commitment to making sure I was happy!
I was very pleased with trustworthy for a move out clean.  I would definitely use them again.  The price was very reasonable and they were able to schedule me quickly on very busy moving time of year!
We did a move out cleaning with Trustworthy when we sold our house.  After doing so many things ourselves preparing the house, we had no energy left to do a good cleaning at the end.  They came through for us and did a phenomenal job cleaning our house, leaving the floors, walls, cabinets, appliances, and more in spotless condtion.  Hiring a cleaner is not usually in our budget, but we'll definitely use them again should the opportunity come up.  I did have problems scheduling an appointment through their website though.  I'm not sure if that problem was on my end or their end, but I had to call in an appointment.
There is nothing better than coming home to a professionally cleaned house! Marisel  and her team have been cleaning my home every other week for about 9 months now and I love it! The girls arrive promptly on our scheduled Wednesdays and  do a thorough cleaning from top to bottom, including changing all the bed linens and emptying the baby's diaper pail!  Trustworthy Cleaning does a fantastic job at a great price! Thank you for making my hectic life a little bit easier!
I'm not one that "yelps" often, but I am completely blown away by the service I have been receiving with Trustworthy Housecleaning.... So I couldn't resist! .....They do an outstanding job on my 5 bedroom 4 bath home and their prices simply can't be beat.  I've been using them for over 2 months now and could not be happier.  Marisel makes scheduling easy and their team is professional and hardworking. . Love coming home to my clean home :)
We needed a cleaning service at the last minute when our previous maids flaked and didn't show up--and of course, we had company coming the next day.  Trustworthy was able to send a crew asap.  The women who came were professional and thorough.  While there were a few things that I'm picky about that weren't done and they might have worked a little faster--Trustworthy bills by the hour, not the job--I was happy.  And, in their defense, it was the end of a long day. I was so happy with their work that I'm having them come again today!
Two thumbs way UP for this group!! I have them come in once a month and I am very happy with their service. I love that I do not have to be home with them. They work very well around pets. I have 2 cats. The staff is very friendly and efficient. All of my concerns were addressed in a professional manner and resolved immediately. I am delighted to have found Trustworthy Cleaning. They are indeed trustworthy!! Great rates too!!
A review by a long-standing client; Marisel's team has come every other week to clean at my place for over four years.  I have always been very satisfied with their work and while it has sometimes happened that our scheduling  has gotten a little mixed up, that is such a small consideration given the great value and dedicated service provided by this local, woman-run business.  I will continue using and trusting Trustworthy House Cleaning because they make my life substantially easier at a fair rate.
I have been a customer of Trustworthy Cleaning Company about seven years and have been very satisfied with the quality of cleaning, the friendly staff and dependability- all for a very reasonable rate. We work from home and have the service every other week. They are respectful of working quietly and efficiently while we conduct business. Marisel has always addressed any questions or schedule changes within a reasonable time. We look forward to remaining a satisfied, happy customer.
With only one day notice, for an urgent move out clean, I called and Maricel had my appt made and ready for the next morning!  Wonderful deep clean and great price!  On time and the it was one less worry I had to carry!  Thank you Maricel and ladies for all your help!  Great service!
I hired this company based on their Yelp reviews and I was not disappointed. I ordered the Deep Clean of my home and could not be happier with the results--my husband and I work full time and we have two small children and not enough time in the day to tackle the dog hair, dust build up, and all of the little stains and spots that seem to appear by the minute--the TCC team took care of everything!

I will absolutely use them again!
Excellent service! They always do a great job for us. They also will reclean an area if you are not happy with the results.
We have been using them for over 3 years now. Glad we found a company we can trust.
Trustworthy has been cleaning our home for a few years now and we  are devoted fans. The online scheduling is an amazing convenience.  We have a unique lake house with loft beds and hardtop clean areas and this team gets it done every time. I have posted my raving reviews to my Facebook page in high recommendation of this company.  You will not be disappointed with your results.
Wonderful service! The team is extremely quick and thorough. My wife even commented that there was no way she could do as good a job as they did (and she prides herself on how meticulous she is when cleaning). If you need a break from the grind of cleaning your home, call Marisel and have one of her teams come help you out!
I had Trustworthy Cleaning clean my house for the first time recently.  They did a great job!  There were a couple of rooms I told them not to bother with as I hadn't gotten a chance to tidy/pick up beforehand, and they went ahead and did them anyway.  How nice!  All in all, they were very thorough, and very reasonably priced.  I will definitely be having them back again, probably on a regular basis.
Saw the great yelp reviews and called and talked to Marisal. The next day her crew came out and cleaned my house. I was so impressed. They were incredibly thorough and my home was so nice and looked so good. They are pricey but you do get what you pay for. I highly recommend them and we will use them again.
Trustworthy cleaning resolved all issues. Great customer service.   Thank you to Trustworthy cleaning.
I have been with Trustworthy Cleaning for a few months and I have been very satisfied. They are flexible on last minute schedule changes and are a dependable service.
I've used Trustworthy Cleaning Company multiple times since moving into my apt four years ago. My overall experience has remained very positive. Whether I ask weeks in advance or give a day or two notice, Marisel and crew have been completely accommodating. They use eco-friendly products, always show up during set time range, and leave my apt spotless upon my return. I recommend their services.
Two very nice ladies just left my apartment, which was a bit of a mess before I moved in - the mess was NOT my creation: I am subletting from a fellow who left the kitchen and bathroom in not so great shape :(. I sent them an appointment request via their website for a cleaning less than 24 hours in the future, and the cleaners showed up today only a few minutes late. This was mostly my fault for missing the texts they sent to me!

The job was extremely well done and thorough. The only minor complaint that I have is that communication was a bit of a challenge. Neither of the ladies spoke nor understood much English, and so I had to communicate through a 3rd party over the phone. This normally would not be a huge deal, but a couple of minor points that I wanted to make (e.g., pointing out the real problem areas that I wanted to have cleaned) were hard to communicate to someone who was not there in person.

I'm still giving 5/5 because I probably could have stated my concerns more clearly up front, especially if I could have scheduled the cleaning in advance. Overall, the ability to turn this place around in less than 24 hours was really very impressive!
The gals just left, and I'm very happy with my initial clean. They arrived on time, and only spent an extra 15 minutes to finish up my four hour clean.
They are a little more expensive than what I have paid , but they take the right amount of time to do things throughly! I have a feeling they are constantly that way. They seem very detail oriented, which is great, because I'm very ocd about my home being clean. Smells fresh and clean and they were very sweet ladies!  
I look forward to having them come once a week!
I appreciate the booking experience as well! Great ladies!
Thank you!!!
Trustworthy Cleaning Company is a great cleaning company that we have used for the last 2 years and plan to continue to use.

They came to us highly recommend and we have not been disappointed. They are extremely flexible with their availability when they can come clean the house and they do a fabulous job once they get here.

I recommend them and encourage anyone who is thinking of using them to definitely  book an appointment!
Connie and Nancy Team 7 cleaned my home today. I reserved the service this morning and they did a great job cleaning. We have two cats and two dogs and it's tough to get all the pet hair even with daily, weekly sweeping.  My home is clean, comfortable, and ready to relax.
I look forward to their help to set things back in order periodically.
Connie and Nancy did an awesome job. Thank you!
As a Superintendent for a commercial construction company, I deal with big messes everyday. I got into a bind last weekend and ran out of the time I usually set aside for cleaning. I was basically forced to give them a try.  Wow !!!  NOT a mistake!!!  Marisel took my call on Sunday and had people there at 830 am the next day. The two ladies who showed up were awesome, and true professionals. They were flexible
( Plumbers were still in the way ) and independent ( I showed them what I needed done and they took care of the rest ). Never paying labor guys to clean ever again. In 3 hours Dulce and Lidia did what normally would take my guys all day, and for less that the same price. Wish I had discovered them sooner.
I found them on Yelp. I am use to someone coming to your home and quote for the job .  This proces was different.  Not sure if first initial cleaning  is necessary but  went with process . My schedule was  changed  as crew was delayed . This was frustrating as I made plans to be home .   Overall cleaning was good .
I am going to schedule future cleanings .
I've been using Trustworthy Cleaning for the past four months for monthly cleanings.

I texted with Marisel at first to determine the cost and arrange my first appointment. Now, I can easily schedule future cleanings online. I receive a text message a few days before my scheduled cleaning to remind me of the appointment. They clean my house while I am at work -- I love coming home to a sparkling house.

As far as I know, they just work around my dog - she is very sweet but can sometimes jump and lick new people. I have had no complaints about her.

While they do a very good job with the checklist, I don't feel like they are very intuitive when it comes to cleaning. It would be nice if they cleaned something when they saw it was dirty (in the gap between the refrigerator and cabinets, for instance) instead of just checking off all the required items.

Overall, it is very easy to communicate with them. They are affordable, and they are pretty good. I will continue to use Trustworthy Cleaning.
I am soooo glad I called this company and booked them!  My house was a mess due to family issues so I decided to clean it in more ways than one :)  After kicking out my (no cleaning) kids, I hired this company to start me in the right direction.  They cleaned from top to bottom my bathrooms, bedroom and my kitchen. I especially loved my living and dining room when they were done.

I was so happy with the service I booked for them to come back to maintain what they had done so it will stay looking beautiful.

Thank you guy so much. I would recommend you to everyone!!  You really did do an excellent job :)
Used them for a move out service. They exceeded my expectations. The place looked spotless.  I highly recommend them.
We brought Trustworthy in for a deep cleaning and they did a great job. It took longer than the original estimate, but the place was looking pretty grim so I kind of expected that. Not the cheapest service in town, but you get what you pay for! Very pleased.
I reserved Trustworthy Cleaning Company for Move-Out Services. They were one of two maid services I had narrowed down my final section to. The other one didn't answer, so I went with them. I was a little nervous about the scheduling since it was done by text message, but Marisel was able to assign me TEAM 3- Lilia and Jazmin. The sqft of my apartment was over 1300 sqft, so I was quoted about $70 and hour. The appointment was set for 3pm. I was told that they would get there at 2:45pm but they got there at 3:25pm. The website FAQs stated we didnt have to be there, so we stayed outside until 5pm before heading to the kids soccer game. Around 6pm, I got the call that they were done. I arrived at 6:20pm and the work was beautiful. The clock includes your wait time and theirs. The floors were wet, but everything shined like no one lived there. Price is a big deal for me. I was charged for 3.15 hours the next day and got a receipt to my email; a plus. The products were not only green products, but they smelled really good and fresh which is always a plus. I would definitely solicit their recurring services again in my new home. Alright with me!
Just had our first cleaning. Connie and her teammate arrived right on time and did a fabulous job. We'll definitely be using Trustworthy Cleaners on a regular schedule.
I called Marisel on a Saturday am and she had my place cleaned by the end of the day.  She is very pleasant to work with and the women did a great job.  Still not used to paying $150 for a two bedroom apt where I live alone and am pretty clean, but good service ain't cheap and cheap service ain't good is what i have to remember.
First of I wanted to thank Trustworthy cleaners and their Team 2, for doing an awesome job at my home!
      I was having a lady come over once a week to clean my home, for the past 3 yrs. but I was just not happy with the results, my home was just not getting cleaned well enough! I gave Trustworthy Cleaners a chance, to see the difference. I was blown away! right when they got to my home, the lady's were prepare and ready to work. They got every corner, they were able to get too! I couldn't remember the last time my home looked so clean, I defiantly recommend TRUSTWORTHY CLEANERS, even my kiddos saw the difference, and want them back again. Thank you again Marisel, you are doing an AWSOME job!
Trustworthy Cleaning company has been cleaning my home for several months. They consistently do a wonderful job cleaning! It is also easy to schedule through email or phone and I enjoy getting an email confirmation to easily add to my calendar.
Flexible
Thorough
Easy to contact
Reliable
Could I want anything else in a cleaning service?!
Based on Yelp reviews, I recently used Trustworthy Cleaning Company to complete a make-ready cleaning on my rental property in Round Rock. I had to re-schedule a couple of times. There was not a problem re-scheduling and I appreciated Marisol's flexibility.

As for the quality of the cleaning -- wow! I was in shock and awe. It was better than any cleaning I would have done. How they got the stovetop so clean, I will never know; but it looked fabulous. Baseboards, window sills, windows, blinds, bathrooms, ceiling fans, drawers --- nothing was missed.

My only....and tiny....issue was that curtains were still tied up after the cleaning. I would expect them to to be dropped down so they didn't wrinkle; and somehow the information I shared about the location of the key was not provided to the crew upon arrival, but I consider these things minor annoyances. All in all, I was VERY happy with the cost and the quality.
I appreciate the response From the owner. Seems very nice. They clean extremely well.

"Hello Jeff, this is Marisel from Trustworthy Cleaning. I really want to apologize for the change of time at last minute. Today the cleaning will take not more of 3 hours. So probably the bill today will be from $120 to $150. For the inconvenient of change the time at last minute I would like to give you $20 off today . Plus another $20 for the review you wrote for us on  yelp. I'm so sorry again for the miscommunication we had today with you . "
I needed a reliable cleaning company, and needed them fast. Based on reviews here on yelp, I decided to try this company. I'M GLAD I DID!

Not only were they able to get to my rental home within 24 hours, they were also able to provide as many people as I deemed necessary to clean my seriously messed up rental home. And when I mean seriously, the renters had left behind months of trash, filth, clothes and belongings strewn throughout every single room in my large 4br house.

No problemo! The three TCC ladies entered this debacle, took a quick look around my two-story nightmare, smiled, and got stuck into it. I was there the whole time, and I can assure you they barely stopped for a break. They worked solidly for almost NINE HOURS!

Result? SPOTLESS!!! And I know, I can hear you saying, "Well after nine hours, I hope it was clean?". Well, you can't imagine how seriously filthy my once gorgeous home was. I would include photos - but I don't want to turn your stomachs. Trust me, make your life easier and call the fast, friendly and thorough people at TCC!
I have been using the ladies from Trustworthy house cleaning for over 4 years now.  They always do a great job. The house smells clean when I come in - not chemical clean, but clean! The stove and kitchen are always done great! I have even had them clean out my refrigerator! The bathrooms and bedrooms are done well (inclusing changing my sheets). My wood and tiles floors are always cleaned and the carpets swept!

I have never had anything disappear. The ladies have always been great with my dog.

I can highly recommend them! I am very please to have them help me keep my house extremely livable for the last 4 years!
I recently had my home cleaned by Trustworthy Cleaning Company and could not be more pleased. I have never utilized a home cleaning company in the past but will be sure to continue scheduling home cleanings by Trustworthy. The ladies spent about 4.5 hours completing a deep, initial cleaning of my home. They left my house sparkling clean and smelling great. I love my clean house! Thank you, ladies! The initial cleaning cost less than $300.

Just a couple of tips though....I scheduled my cleaning for 12 noon. I was told that the ladies may arrive anytime between 45 minutes before 12 and 45 minutes after. I was also told by Andrea that she'd text when the ladies were on their way. Well, I did not get that text and the ladies arrived promptly at 11:15am. I'm happy that they were so prompt but a text message would have been nice as it was promised.  Also, the ladies that arrived did not speak one word of English and did not understand English. Since this was my first cleaning with them, I did have some things I wanted to tell the ladies about my home and what to clean and what to not worry about. After much frustration on my part, I called the office and spoke again with Andrea. She is Spanish speaking and I was able to put her on speaker phone to interpret for me. Problem solved! But, if it's important to you to be able to speak with the ladies that arrive to clean your home, perhaps you can ask Trustworthy to be sure to send you a maid who speaks (and understands) some English. I'm sure the ladies in the office at Trustworthy would be happy to accommodate your need.

Overall, I'm very pleased with my clean house. I can hardly wait to schedule my next appointment!
I have been using Trustsworthy cleaning for approximately a year. They have always done a fantastic job from everything from a deep cleaning to a bi-weekly service. I have needed them at short notice and have always been so surprised that they were able to find a way to fulfill my needs.

I have recently moved and will be hiring them again to deeply clean my new house.

Thank you TCC team!
I've been using Trustworthy for over 6 years and have always been satisfied ! They are very thorough and priced affordably! Marisel has always been there for me !
Great cleaning service! I really enjoyed the courteousness and hard work of the ladies who came and cleaned our house. They went above and beyond to even clean between books and DVDs.
I've used Trustworthy Cleaning for several years now. They do a great cleaning job and are indeed trustworthy.
I brought them in to do a move-out clean, they were courteous and very thorough! The place looks great!
Excellent service!  I hosted a SXSW band at my house over Spring Break and, although they were lovely guests, you can imagine the state of my house after they left!  I called Trustworthy on Sunday night and they scheduled the appointment for 8:30 the next morning!  Nancy and Laura showed up at 8:15 and spent the next 4 hours "de-banding"my house.  It has never been so clean!  (I wish I paid attention to how they cleaned my laminate floors...they absolutely sparkle!)  Well done, ladies!
Great service! Marisel is very organized and sends email and text confirmations, its so great They do an exceptional job cleaning, and fold the hand towels in the coolest way: bonus! I highly recommend!
I hired this service for housecleaning because I had guests coming the next day and my regular cleaning service could not make adequate accommodations for me on such short notice.  I was very impressed with the work these gals did on my house.  They did a great job and the house was smelling good again.  They cleaned everywhere with very few exceptions (not worth writing about).  The only issue I have is two cleaners took 4 hours to clean at $240 whereas my regular cleaners are two people who only take 2 hours to do the same job for only $80.  I would give this service 5 stars if it weren't for the price and the amount of time it took to clean.  I guess sometimes you just have to pay for convenience. Nice job, though. If I am ever in a pinch again, I will contact this service again. Thank you!
I needed a thorough and responsive cleaning service to clean out my apartment and their team of specialist were on top of it and were even able to make it at an earlier time than original and did an awesome job.
Could not be happier. I have never been able to get my bathroom as clean as they did. It's amazing how a clean home takes the stress off the whole family. Thank you ladies for your hard work. We will definitely be using them bi-weekly going forward.
We were having a big party on Saturday and needed the house to be clean. I didn't have time to do it so I called a few cleaning companies hoping that I could get same day service. Trustworthy was the only company that could do it. They we more expensive than some of the other companies. We had them come and they did a great job. My husband noticed that it was still dusty under the couch and the cabinets hadn't been wiped down. I called them and they sent someone over the next day to clean the spots they had missed. I would recommend them.
This company performs wizardry, I swear to you. Our house was a pigsty in the midst of people moving in and moving out. We naively decided to schedule a cleaning right in the middle of everything, not expecting much. However, I have never been more impressed with a cleaning. They dusted, vacuumed, wiped down every nook and cranny of our house. They even washed our dishes! We will definitely be calling here again for our next cleaning!
I had to get my apartment professionally cleaned for move out and found Trustworthy on Yelp. The two maids who cleaned my apartment did a great job and were very thorough, making sure to clean the hard to reach places! Made move out a lot less stressful for me.
Cost:$158.00 w/Yelp coupon Time:3 hours for 1200 sf 3 cleaners Move in "deep clean" I am really disappointed with this company. I requested the shelves, kitchen & bathrooms to be the main focus. The lady told me she cleaned the shelves and when I did a dust test my hand was full of dirt. The kitchen seemed clean until I inspected it after they left. Residue and dirt left in the refrigerator. None of the cabinets were cleaned. The bathrooms seemed to be the best out of all of this. For the most part they were in ok shape. Overall, checking the floor boards, vents, blinds, none of them were cleaned. I went over and cleaned everything myself. What a waste of money. Who spends 3 hours cleaning when there are 3 people cleaning your house? I will not recommend this company to anyone. I would like my money back. Update: This company did give me my money back per the bad experience. They also offered to re-clean my house. I did add an extra star because of that.
Showed up and finished in time. Ladies were very professional, but friendly. Paid attention to most of the small details, and made our house look and smell great. However, in the two days since, I have noticed quite a few places that they completely failed to clean, particularly on the floors in the bathrooms (where I asked them to really focus their attention) and the carpet along baseboards, and around furniture. I was a bit surprised, given the price that I paid. Overall, it was good... but honestly could be better. ***EDIT*** Marisel was quite concerned about our initial cleaning. She credited me some of the money back, and then sent another crew out to re-do the job. THAT is customer service, and the second crew that came out did an unbelievable job! I think our initial job was an anomaly, as what I have heard about this company is all good. Our house is now proof that they stand behind their work, and are hard working folks.
Very unhappy with their service. When I called and spoke about what I needed, I was assured they could handle it. It was a move out clean. In an apt, 1,200 sq ft. I asked if windows, cobwebs, light switches, appliances would be clean. I was told they do move out cleans all the time. They were to come on 5 Oct. I went back on the 6th and front door hadn't been touched, only the patio door window had been cleaned, none of the outside of the stainless steel appliances were wiped down. They did so the inside of the oven and fridge. Light switches were still untouched. Kitchen countertop had dust along the top edge of the backsplash. Cobwebs all over the balcony. Balcony was not swept off. The overall clean was more of a touch up and not a move out clean. As I understand, a move out clean means the next tenant can move right in. This was not the case. I called the customer service number and they said someone would be out that afternoon to correct. I checked on the 7th and no one came. Called again and they set it up for 2pm on the 7th. Just left and still nothing has been done. I will now have to pay for the apt to do the move out clean. Very upset with this whole process. Cost:$277
We specifically hired and paid for a deep cleaning, but received a regular cleaning that we do ourselves. No furniture, even light furniture had been moved to clean as well. Dust still on a lot of fixtures. Floors looked exactly the same. We requested our money back, but they only refunded a portion. We refused their offer to redo since the first attempt wasn't done correctly. Will not use their services again.
Wow, these ladies work super hard and are extremely thorough. My mom couldn't believe they cleaned the whole place from top to bottom in a day.
We are very impressed and highly recommend Trustworthy Cleaning. Their price was fair, their crew was competent, efficient and polite and the owner stayed in close touch with me before and after the job to be sure everything was right. We will definitely use them again! Thank you Marisel!
Hate to say it, but I had a VERY similar experience to Dirk B. of Round Rock. They did a great job cleaning but are very careless. We also experienced severe gouging in our bathroom floor tile after their first cleaning, and were also handed the "The owner is outside the country" response when we reported it. They also missed quite a few areas - blinds, corners/edges of the carpeting and rooms. Very thorough in most areas but not so much in others. This was November 2015.They did fine when they came back a week before Christmas and were much more thorough the second time through. For our move-out clean in February 2016, we experienced a few issues - again, mostly examples of carelessness. The team arrived quite late (over an hour, and without a phone call to notify), and unfortunately so did the movers (who were scheduled to come first) - we had originally scheduled them 3 hours apart from each other, and they wound up showing up at the exact same time. Worst case scenario. The cleaning company even pulled into the driveway as the moving truck was trying to back into it, which caused a problem immediately. I'm not sure if the team we had was not used to doing move-out cleans, but I can imagine they were not used to dealing with movers working the same time they were trying to clean. This is not their fault as the movers were very late. Still, there were some things that occurred that were very frustrating. The cleaners started putting their cleaning material on stacks of boxes that were to be taken out to the moving truck, and were pulling some of our storage bins and boxes aside to use as tables for their material. We had to tell them a few times to leave the boxes alone but they continued to repeated the behavior numerous times. We made sure that the movers and cleaners wouldn't cross paths by having the movers do the upstairs first while the cleaners focused downstairs. This worked for the movers, but the cleaners got distracted, watching the movers work rather than clean. We had a few incidents with damage and carelessness. Long after the movers were gone and I did a walkthrough to make sure nothing was missed, the cleaners began working on the rest of the house. It seemed to take much longer than it had taken them in previous visits to clean the rooms - I assumed that this is because they were being extra thorough. It seemed instead that they were just working slower, as many of the same issues from the first visit arose (blinds were not cleaned, walls were not dusted, corners of rooms were not vacuumed. Near the end of the day, something must have happened where a large object, such as a vacuum was dropped or fell against the wall in the kitchen as it left a huge crack in the wall. This was a problem at closing the next day and we lost money. As far as carelessness, the cleaners had at one point turned on our sink garbage disposal unit for an unknown reason. They never turned it off, which resulted in the motor overheating and shorting out. It had been left on for so long and overheated so badly that flipping the breaker and hitting the manual reset button on the bottom of the unit did nothing - it was dead in the water. Another costly mistake. I had left several posters and art prints carefully rolled up/sitting up against a wall in the corner of the closet. When I went to retrieve them that night to put them in the car I discovered them missing, and eventually found them crumpled up and/or ripped in half and thrown carelessly into a garbage bag by the cleaners after they had already left. This was extremely frustrating, as I had specifically told them that the items (which were located in the downstairs closet) were going to be taken and should not be touched. At the end of the night they were not able to finish, but since they could not communicate verbally they had to have the main office call me. The person at the office told me that the team did not know how to clean up dog hair so they were unable to finish cleaning. I asked what she meant by being "unable to clean up dog hair" as we had already vacuumed the house of all dog hair rigorously the night before, and had the dogs staying with relatives, and she said that there was hair in some places and it was difficult for them to clean, and they had to leave. She also asked me if I wanted them to do the dishes, and I told her there were none, to which she replied that the cleaner told her there were items in the sink (there weren't). I told her no, and the cleaners left. Ultimately we had to stay at the house for several more hours to finish the job, which was very frustrating for us as the move and sale was very stressful. The move-out clean was not a great experience. They otherwise did a fine job previously, but I was not happy with the damage caused and carelessness displayed in the move-out clean.
They were prompt and had great communication before, during, and after the scheduled cleaning! Confirmation of appt, email reminders, a call the day of asking if they could come early (!), and a text estimate after cleaners arrived to make sure I was ok with their estimated time. They also checked to see if I wanted to do a walk through before the cleaners left. The cleaners themselves were very nice and professional. They found lots of little items the movers left behind, and they brought them to me immediately. Very pleased with this service.
I have used other professional cleaning companies before, and Trustworthy Cleaning is the best of them all. You can schedule on line and you can choose time/date. Usually the cleaning team is a few minutes early, but if they are running behind you will receive a text. The ladies will go straight to work when they arrive. I respect their professionalism and trust that they are experienced and/or have been through training. The owner of the business seems involved in the day to day management. You will receive reminders of upcoming appointments, but if you need to reschedule to another time/date no problem. Thank you Trustworthy Cleaning!
It's been great! First time I've used a cleaning company so I went off of reviews. They have missed a few minor things occasionally, but they were no big deal at all. The first cleaning was a deep cleaning and something specific was missed that we discussed. However they were very willing and wanting to come back and fix it when I brought it up. When my schedule couldn't accommodate the return visit I was discounted money off my next service per my request. These things did not take away from the overall great job they did and I am glad I found them. They are always easy to schedule as well which I really appreciate! They are courteous and seem very easy to work with. I do recommend!
They came on time and asked where I need them to focus on. They did exactly where I told to do both clean and quick. I honestly say my apartment was really dirty but it was really clean after the cleaning. I liked it and recommend this company!
This is 3rd time I have used Trustworthy Cleaning Services. Team 4 is the best, Violeta and her team provide a great customer experience, they don't cut corners, they are very careful and detail oriented. I recently relocated to Austin, so trusting someone to come an clean my house was hard. But Team 4 made it easier. Thank you Violeta for making sure my house is clean. Trustworthy Cleaning Services stand behind their name.
Cost : $221.91 Time : 2 hours 1 cleaner Carpet cleaning. I was tired after your cleaning. Because I had to clean again and again. This service was late 1 hour. I asked to the service man that how long time would it be dry. he said 4 hours. But carpet was not dry for 1 day. So, I couldn't unpack the my luggage boxes. Late coming and delay dry was not worst thing. Worst thing was in below picture. After cleaning by this company, I vacuumed a room. What a so much cat hair...... So, I had to vacuum again and again. I don't want to recommend this company. and I would like to take back my money.
I live in Round Rock and have been using Trustworthy to clean my 3BR/2BA house for years now. I started with every two weeks and eventually ramped it up to weekly. As a professional single dad, help around the house is a must. The service has a key to my house and a team of maids just comes on a scheduled day; I don't really have requirements around when, but they always text before to say when the crew will be at the house. They are very communicative about reschedules and the like, also mostly via text. Sometimes I work from home on the day they're cleaning and they're good sports about working around me. Payment is with a credit card they have on file. So it's very convenient, which is the most important thing to me. The cleaning is always reasonably thorough. I've had small issues over time with service levels dropping off - e.g. "Hey, seems like my baseboards have stopped getting cleaned" - but mentioning them to Marisel gets them rectified immediately. It's just something to keep an eye on, and if a couple times go by without the light over the table getting dusted or the appliances being wiped down, just say something. Sometimes household items get rearranged to the point that my daughter and I have to search for things, but that's a nitpick.
Marisel obviously cares about her reputation. She texted me to offer a free cleaning and even went as far as to send me a beautiful flower arrangement. Despite my experience, there is something to be said about a business owner that tries to make the situation right.
When I come home after these ladies have cleaned, I am delighted. They pay expert attention to detail, and leave my home shiny and sparkling. They are responsible, and diligent in their cleaning. I have never been so impressed with a cleaning service, and highly recommend them.
This is my first time hiring professional cleaners to clean my apartment and they did an excellent job. My only complaint was that they arrived later than my scheduled appointment time, but they did tell me ahead of time so the only problem was that it was a slight inconvenient. Team 7 (Conie and Lilia) did a beyond amazing job cleaning my place and following all my instructions and even asked if any spots needed to be re-cleaned. Overall an excellent first experience, very satisfied.
Great job! I admit, I was a bit skeptical hiring Trustworthy due to all of the poor reviews they've had over the last few months but I'm glad I decided to give them a shot. Great ladies (Team 7, Conie & Lilia). They listened well and did a great job cleaning everything that was asked of them. The house smells so fresh and clean. I will definitely be setting up a schedule for them to come on a regular basis.
So the only negative thing I have to say is they were late, but only because they were caught in traffic. We scheduled them to come any time in the 2-4 range (they say to allow 1hr before in case they're early, and 1hr after in case the job before runs long) and they arrived at 6. Their customer service line is also hard to communicate with, and I feel as though the lateness could've avoided the 1 star deduction if they 1. Called me to let me know the team was running late and why, and 2. Called me back after talking to the team to figure out why they were running late; instead of me calling them back to ask. However, team 17 (Leticia and Maritza) ROCKED IT. I told them just 2hrs, I didn't need perfection, just for it to be better than it was. I booked a move out deep clean ($40 more than a standard, but they add A LOT for that extra money) for 2hrs, for $180. It's $80/hr after 2hrs. You have to pay that up front in cash if you're a new customer, which I get. They did so much more than I imagined they could. Baseboards, cleaning the fridge, bathroom (holy hell the tub looked great), vacuuming...it's great. Well worth the money, something my boyfriend and I could not have done ourselves in 2hrs. If you have the time to allot for possible lateness (which, in my opinion it was worth the wait) then definitely book them. They also managed to squeeze me in same day, which I very much appreciated. A solid 4 stars, just work on that better communication with the customer.
Team 1 / Judith - Rosenda / Team
New Review
So, the positive, the ladies who actually cleaned my home did a very good job. There were some little things like putting some non-dishwasher safe items into the dish washer (after I had already started running it beforehand) and leaving literally every light on in my home, but really they did very well. I had never used a cleaning service before, and didn't really know what to expect, especially from this company that sends you a bunch of jargon, but not really what they're going to be doing, what's additional, etc. I say that because they walked in not really knowing what was expected, and I didn't know what to tell them. I just wanted an initial deep cleaning, to get started somewhere, whatever that included. Even if it were perfect, I think the highest I could give them is a 3 stars, due to their office staff. Short story is, if you don't care how much you end up getting charged (without explanation beyond time required), if you don't care if they show up on time or how long they take, and if you don't care if your concerns are not addressed by a considerate office staff, then they'll do a good job cleaning. Overall, being a first time customer and this being such a big commitment for me financially, I was very dissatisfied and disappointed with how it was handled.
Like others, I struggled with the quote and payment system. I booked an appointment online for 8:00am. I receive an email confirmation saying I'm scheduled for 12:00, that someone must have swooped in and booked the 8:00 mere seconds before I did. I called shenanigans and said the 8:00 slot was still listed on their scheduling site so cancel. The next day I received a text that they could work me in at 8:30. I agree and ask for my quote. After waiting all day, I once again say cancel my appointment. I get a response that my quote is $135 but may be subject to increase and must be paid in cash before the team starts. Nope, not happening. I don't pay cash before any service is performed, especially with an open ended estimate. I canceled for the final time. Reading reviews below, I'm glad I did.
Booked me for same-day move out deep cleaning and did a thorough job! Really sweet ladies and appreciated their attention to detail. Would use again for sure.
I requested that my home be cleaned for move-out. The instructions I received via email indicated that if further cleaning was required that I would receive a phone call. There were 2 maids that arrived. They requested an extension of approx. 2 hours (which was fine). However, within a few min, one of the maids was banging things around in the kitchen and I discovered later that the maid had broken the sink spray nozzle and had thrown the piece away without telling me. The house had not been dusted thoroughly, the laundry room had not been cleaned, the walls and doors were not wiped down, etc. We spent an extra day cleaning ourselves with 3 people. If the cleaning company had called to bring at least 2 extra people I think that would have helped a lot in the time they had requested for extension. Also, if they had let me know that there was a broken part in the sink area that would have been helpful in order to avoid being charged by our landlord.
TLDR: Arrived 1.5 hours late when I had the earliest appointment of the day which they guarantee on time arrival for. No one at trustworthy cared at all about the inconvenience, which was caused by the owner wanting to have a morning meeting with the cleaners. Full response: I've used trustworthy 3 times. They do a good job cleaning, not amazing, but good. They specify on their site that with the time you book you need to leave an hour buffer on each side for arrival. However they say that if you have the earliest appointment of the day, they do guarantee on time arrival. I booked for 8:30am. I woke up extra early to ready the house for their arrival. I waited to walk the dog so that I would be out of the house while they got started. At 9am they hadn't arrived yet so I texted the number that had confirmed the appointment with me the day before, no response. I couldn't leave the house because they might arrive while I was gone, so I just sat. At 9:15 (now 45 minutes late) I got a text saying that the team would arrive between 9:30 and 9:45. At 9:58, 1 hour and 28 minutes after they were supposed to arrive, the team arrives. I call the main number to talk about the fact that they were so late. Not only would 1.5 hours be outside of the window of a regular appointment, but this was the earliest appointment of the day where they GUARANTEE on time arrival (according to their website). The woman I spoke really did not seem to care about the fact that they were late and asked if I had received the text about their arrival. I said yes I received it, but they were already 45 minutes late at that point, and then didn't even arrive in the window. Apparently the reason they were late was because the owner had scheduled a meeting with them for the morning. This made me even more upset. The fact that it wasn't traffic, or a broken down car, but a scheduled meeting by the OWNER who didn't care enough about his customers to pre-warn me. If I had been told in advance, or even told within a reasonable time of my appointment, I wouldn't have cared. I finally got a call saying that I would receive a $20 discount, which is pretty measly. Also once I got my bill, I was actually charged $10 more than I had been quoted, so really I only got a $10 discount. This delay completely derailed my entire morning and day, and no one at Trustworthy seemed to care at all. The fact that it was the actions of the owner that led to this just makes it worse. I am a super reasonable person, just give me a heads up so I'm not sitting around unable to leave my house to start work while I wait. I'll never be using their service again.
Team 10 tho... talk about fast and efficient. I love this company so first off I don't trust people too easy and I have always felt these ladies are trustworthy. It's not just a name. I get my cleaning a la carte and they accommodate my exact specifications. Even if I want them to wear shoe covers or bag up clothes my kid left on his floor. I absolutely love the owner Marisol. She's a good neighbor and I think she's just so sweet. I hope she enjoys a lot of benefits of being a small business owner because she deserves it. She pays her people well obviously because she's got the best talent and employs plenty of people to help you when you need questions answered or someone to answer the phone. The ladies carry cell phones and can be tracked or located if they aren't on time... I can't say enough good things. They come every month and I hope they don't get too busy from this review!! :D
I couldn't even get an appointment booked right. I requested a quote for a deep clean with 2 fridges and 1 stove inside cleaned out. I received my quote for the services and I called to make sure that my requested items were listed and they told me it would be assessed and determined if additional services are needed and if so I would be charged. I'm sorry but no. I'm already quoted a price and then you want to try and upcharge when you arrive. My house stays clean so I just need a spring cleaning done. I'll find somewhere else that is upfront with their pricing!!!!!
Trustworthy cleaning services has been cleaning our office and they do a fantastic job! I am considering having them do my home now as well they always do a thorough job and are friendly and trustworthy. Renson and Blanca did a terrific job
Very professional and thorough!! Communication and scheduling was a breeze. Thank you for great service. Would HIGHLY recommend.
Moving is so, SO stressful! I barely have time to unpack let alone carve out the better half of a day to clean my apartment to move out standards. Thankfully, I was able to delegate that task to Trustworthy! I set up my appointment online and we handled the payment and everything else via phone and text. I was not present during my cleaning so they texted me when they arrived and provided a time estimate so we were all on the same page as to what I would be paying for. I went to my apartment after work and I was delighted to see everything cleaned to perfection. They even had all the blinds up because they cleaned the windows! I was texted during the cleaning and asked if I wanted them to throw out the stuff in the top of my pantry. I told them not to worry about that stuff and assumed they would just not clean the top shelves but they actually took the time to move the items out and clean the pantry thoroughly. Very impressed. This is a huge weight off my shoulders during this move and definitely worthy every penny since this will help me get my deposit back. I highly recommend Trustworthy for their move out cleaning service.
This is a very professional and detailed cleaning service!! We received a one time deep clean. Everything was spotless!! From the ceiling fans to the baseboards. I have a toddler and a newborn, so I'm always struggling to keep the house clean. I was so delighted to come home from work to a beautifully cleaned home!!! Thank you so much!!!
I have been waiting to post this until everything was fixed. The repeat visit we had was 2 weeks after the first one, in November, but because of the cost of fixing everything I waited to post this. They mean well, they try hard. However if you have old fixtures for your plumbing, and they come to clean your tubs or your sink, TELL THEM RIGHT AWAY. We ended up with a broken fixture in my bathroom and I had to pay to get everything replaced in both of the bathrooms. They mean well again, but I don't think i'll be calling back. Also understand I'm not angry with Trustworthy at all, they meant well and helped me, but this was just too much for me to ignore. I don't have time or money to replace things that get broken and I also barely have time to get my own house clean. The other issue is that they change the appointment time frequently. They called me to see if I'd go sooner, and then sooner again. While that was okay for what I'm doing, it might not be okay for you, so just be aware of it.
We tried Trustworthy twice and their process is not my favorite. Here is what we experienced: - Scheduling is easy - they were able to come on the specific days we wanted, no problem - Showing up on time is hard - the first time, they arrived 5 hours early and the second time a few minutes outside the two hour window they provided. Being a few minutes late is no big deal, but a two hour window is pretty big to miss - Big upsell push - both times, they texted to say that they could not complete the job in the hours allotted and wanted to charge me more, but couldn't specify exactly what would take longer. I declined and asked them to do what they could in the time we had agreed on, and both times they finished early (???) - Supervisor presence - both times, the supervisor visited and pushed for longer service. When I showed her areas that weren't cleaned to my liking (they didn't vacuum under tables the first time and the second time the floor was still dirty because they don't rinse their mop as they go), she defended the team instead of re-cleaning - Keeping the door open - I'm not sure why but both times the teams kept the front door open while they cleaned and bugs flew in. One member of the team was able to trap/kill a wasp that got in, which was nice. I wish this had worked out better because they were so easy to schedule with, but I won't be using this team again.
We used Trustworthy Cleaning for an initial deep cleaning the day before Thanksgiving. We were very impressed by team 3 and will continue to use them on a regular basis. The ladies were very courteous and easy to communicate with. Initially they did an inspection and quoted 4 hours; however, they finished in 3 hours. Their attention to detail was far superior than any other service we have used. Marisel and her employees have been very prompt and courteous in communications. I would highly recommend them. It is hard to get quality people out to Lakeway. I am very pleased to have found them.
This company was hired to clean an 1800 sqft empty home. The staff was on time, but it was obvious they had never done this before. The entire house was essentially wiped down as expected. The items (dishwasher, faucets, counter tops around faucets) that didn't get cleaned could have been cleaned with a bottle of CLR, which they didn't have on them. The top of the refrigerator was not even touched nor was the counter next to it. Cannot say I would use them again since the cost was too much and they did a mediocre job.
Fantastic service....on the FIRST time. Professional, arrived in the expected time frame, very thorough cleaning (including construction/remodeling debris), went above and beyond to help with some unusual requests related to organizing/unpacking. Unfortunately, I will have to amend my review after a SECOND visit from Trustworthy cleaning. If you are ok with the following issues then be my guest: -1.5 hour arrival variance from agreed upon time -Sending an entire crew that doesn't speak a word of English -attempting to communicate what you need via an interpreter on the phone to the crew standing awkwardly in your house while paying for their time -sending a "supervisor" that speaks English but then defends the crew re-cleaning the same areas done by the previous crew two days before. Telling me that the blinds/windows are still dirty does not reflect well on your services when they should have been cleaned right the first time! there are better, more reliable services out there so I'd encourage you to go elsewhere!
Trustworthy is the opposite of what this company is capable. The ladies that clean are nice and do ok work. I'm mostly satisfied with them, but the people on the other end of the phone are one giant group of nitwits. They couldn't schedule their way out of a paper bag and they definitely don't listen. We've used them for about a year and literally every communication takes about 3 phone calls and 60 texts with both my wife and myself. I've talked to 5 different people this morning. They clearly don't understand customer service and they think this world revolves around their schedule. Wrong. I asked for an afternoon window and the first person I spoke with said great and then both my wife and I got a flood of texts saying they could only guarantee 8:30am after I just got off the phone with them explaining I've got appointments and I'm only available in the afternoon. This company is terrible and poorly run and it has been a struggle since day one with over billing and poor communication on every level. To the people that actually clean the houses I would recommend working for another group. You all have been kind and respectful of our home and time. Corporate, take a long walk of a short pier.
BAD service, rip off. Late and try to cut corners. Be careful about this company. Don't make the same mistake as we did. We totally spend $600 on this company. And we still got plenty dirty spots they didn't touch. If you can supervise these cleaning lady every minutes, you probably have to do so to make sure they do their job correctly. Bad service!
very poor management. Changed the timings and date on me thrice within 2 days of the cleaning service. No apology offered. Said indifferently that they would ' cancel' appointment if we don't comply. On the other hand sent 5 messages in the week asking me be aware that I would lose my money if I canceled within 48 hours.
Three strikes and you're out. I scheduled what they said was the first available appointment for deep cleaning, the next Friday. On Wednesday, I received a text asking to confirm my appointment on Thursday. I said my appointment was for Friday, but Thursday would be fine. So they said the cleaners would arrive Thursday at 12:00. Thursday morning, I received a text confirming that the crew would arrive between 11:50 - 12:20. Noon came and went. At 12:36, I texted to ask whether they were still coming and got no reply. I called at 12:48 and was told that they were on their way. Two cleaners finally showed up some time after 1 pm. They came in without introducing themselves or asking any questions and started to set up. I showed them around and got the kids out of the house to let them work. Shortly after I left, I got a text saying that they wanted extra time on top of the 3.5 hours I had already paid for. The total was over $360, after a Yelp discount. The house wasn't all that dirty, but I wanted it to be perfect, so I agreed. We didn't get any notification when they were done, but we eventually returned to find them gone. The house was cleaner, but it was far from what I would consider a deep clean. It was certainly nothing like the extreme before-and-after photos touted on their website. It was obvious that many walls and shelves and floors and the inside of the refrigerator had barely been touched. I contacted the company to let them know I was displeased, and they offered to send someone out to clean more. I said I'd prefer to get a carpet cleaning, and they agreed to send a carpet cleaning technician to clean two rooms on Friday at 1:00. I called to confirm that the technician was coming at 12:35 and they assured me he was on his way. 1:00 came and went. At 2:00, I texted to ask where the technician was and got no response. Finally, we called and were told that the technician was in a car accident, and also that the traffic was bad due to SXSW. (One excuse or the other would have been sufficient.) The appointment was rescheduled for Monday morning at 8 am. I made it clear that they would need to arrive on time, because I had to go to work afterwards. You'll never guess what happened next. I called at 8:06 and was told that the cleaner would be there within 30 minutes. I waited until 9 am and then left for work, with no cleaner in sight. At 9:14, I received a text at work saying "technician has arrived and was knoking for a while but no one answers the door. How may he enter today? PLEASE ADVISE!" By that time, it was too late. Three appointments, two late by over an hour, one missed altogether. Over $360 for a "deep cleaning" that didn't include basic wiping down of obvious drips and residue and left dirty water under the bath mat. Sorry, but these cleaning services are anything but trustworthy.
Thank you Connie and Fernanda for a thorough cleaning and your pleasant attitude! Great job! Thank you ladies Mary
Absolutely love this company. They pay great attention to detail and are always pleasant on the phone. Cannot wait to go home on the days that they deep clean! Also, prices are very fair and reasonable. Lifelong customer here.
Trustworthy Cleaning Services service was phenomenal. I need same day services and they were able to accommodate and have a cleaning crew at the home within the hour. Staff team 12 was excellent. The were very detailed with there cleaning and ensured everything was perfect before moving on to the next room by taking their time and doing everything right. No rework or additional direction had to be given. Pricing was fair for the size of the home. Would highly recommend trustworthy Cleaning Services and especially team 12. Thank you ladies for a job well done.
This was my 2nd attempt in trying to work with this company. The 1st time I had them clean a house in Buda with lackluster results. I thought I would give them another try but it appears that they are not interested. I scheduled an appointment via the website. They followed up with a text message. When I asked for a quote, they said they will send a confirmation to my email. I called the number that they were sending texts to me only to get no answer. What gives? They followed up with another text asking me to confirm my appointment. I text back the same number stating that I had a couple of questions and would like to talk to a HUMAN REPRESENTATIVE. **CRICKETS** Another text came from them asking to confirm my reservation. I still had not talked to a person and asked them to please call. The next text I received (the following day) stated that they had tried to call me - though I show ZERO MISSED CALLS and they were canceling my reservation. I never was given the opportunity to ask questions, talk to anyone, or "remind them" of the credit they were giving me for the previous cleaning. After the text of cancellation, I called again and asked how could they cancel when I couldn't even talk to anyone. All of a sudden (or rather after a brief hold) there was voice on the other end. She said she was only confirming that my appointment had been canceled because I never confirmed and they were all booked up. I should have stopped when I was ahead with the previous cleaning. Lesson learned. Buyer beware.
I've used Trustworthy Cleaning for about a year now, and I've been very pleased with the service quality. Because I'm not bilingual or multilingual, I often struggle to understand and communicate with native Spanish speakers. This isn't the case with Renson. He's very polite and puts considerable effort into making sure I'm pleased with his work. On several occasions, he has asked me about my specific preferences (e.g., cleaning materials). He also is very complimentary and respectful of my home and its decor. Once, when he asked me to complete a customer satisfaction survey, he walked me through the process on his tablet. At no time did I feel a stressful communication gap. This type of solid communication makes me confident that my cleaning services will be completed to my satisfaction.
With a severely disabled husband, and my own clinical depression, our apartment had become seriously neglected. I needed a DEEP cleaning and didn't have the energy to do it all myself. From the moment they entered the apartment till the moment they left, the Trustworthy ladies WORKED!! The apartment is now such a pleasure to be in. It's like they scrubbed away some of the sadness along with the grime. One or two minor things were overlooked, but I think that's inevitable when there's so much to do. If I could have regular cleanings, I'm certain that with these ladies, things would be kept nice all the time.
I used Trustworthy about 2 years ago for a deep-clean of my house before a belated house-warming party. We were thrilled with the results then and after our 2nd deep-clean service this past weekend, we are thrilled again. Ofelia and Maria were at our house for approximately 6 hours (I debated on posting that part since its essentially revealing how much we were behind but it paints the picture of how hard they worked). They covered almost every inch of our house starting with our master bathroom and bedroom, moving to the living room/dining room/kitchen, then to the other bedrooms/bathrooms and finally the floors. As a working household with a kiddo and (3) dogs that travels every other weekend, and is literally on the go for what feels like ALL THE TIME I cannot begin to express the relief my fiance and I both had when they were done. It was like a huge weight was lifted off our shoulders and we fell back in love with our house again. For an added bonus his family came in from town that same afternoon and LOVED the house and complimented on how clean it was. Taking all of that into account we have officially decided to have them come to the house for weekly cleaning services so that we never feel that way again and because they are worth every penny!
Very easy to book. They arrived with their own cleaning supplies. I left my apartment to stay out of their way. When I returned, everything was immaculate. They even deep cleaned the carpets.
Trustworthy cleaning is highly recommended. They are very professional and show up on time. They make sure after they are finished cleaning that you are satisfied with their job to meet your needs and I find that very personable! Team 10 is amazing and do everything you ask of them and more!
Great job cleaning and communication. Been very happy with their work. Would recommend!!
Thank you Trustworthy Cleaning Services for all the help! My apartment is spotless and looks amazing. Thanks to Angie and Alana for the wonderful job! Very friendly ladies :)
Love this cleaning service! They are very affordable and offer reoccurring service discounts! They clean very well, are fantastic with me being home with the kids and dog too. My house feels so clean and wonderful when they finish! The owner is very personable and quick to respond too. I highly recommend them!
Been a customer for several years now. I couldn't be happier with the service we receive. Excellent cleaning every time!
This business is one I would highly recommend!! They did an outstanding job and did a deep and thorough cleaning in every room.The prices are also very affordable. Definitely a 5 star rated business!!
Great cleaning service overall. I gave 4 stars as they do not check in upon arrival and departure. I have no way of knowing how long they spent at my house and feel like they stay longer than needed. Overall though great experience and will continue with services.
Second time just as great as the first. Team was here just as indicated and worked with the same steadfast efficiency as last time - they really ensure you get your money's worth - house looks great as expected and a lot of the little attention to details are what make the entire experience a great overall value.